Returns & Exchanges
At Cuttlebrook Koi Farm, we want you to be completely satisfied with your fashion purchases. If your items aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Place the unworn, unwashed items in their original packaging with all tags attached to ensure a smooth inspection process.
Ship the Package
Affix the return label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing