Frequently Asked Questions
Everything you need to know about your Cuttlebrook Koi Farm order.
What is the standard shipping time for orders?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days within the continental UK, while international shipping may take 7-14 business days depending on your location.
What is your return policy?
We accept returns on all unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging to qualify for a full refund.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Finder' tool.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
Cuttlebrook Koi Farm is committed to ethical fashion. We prioritize the use of organic cotton, recycled polyester, and eco-friendly dyes across our entire seasonal collection.